VELARI CO.

www.velarico.com  |  team@velarico.com

REFUND & RETURN POLICY

Last Updated: June 2026

Please read this policy carefully before placing an order. By completing a purchase on www.velarico.com, you acknowledge and agree to the terms set out below. This policy is designed to comply with applicable U.S. federal and state consumer protection laws while protecting the integrity of Velari Co. against fraudulent claims, chargebacks, and abuse.

1. ALL SALES ARE FINAL — NO CHANGE OF MIND RETURNS

Velari Co. sells skincare and beauty products including face masks, serums, and related personal care items. Due to the nature of these products, ALL SALES ARE FINAL. We do not accept returns or issue refunds for:

•        Change of mind or buyer's remorse

•        Ordering the wrong product, size, or quantity

•        Duplicate or accidental orders (please review your cart carefully before checkout)

•        Products that have been opened, used, or had their seals broken

•        Products that are not in their original, unopened, factory-sealed packaging

•        Dissatisfaction with scent, texture, colour, or personal preference

•        Failure to read the product description, ingredient list, or usage instructions before purchase

•        Allergic reactions or skin sensitivities (we strongly recommend patch-testing all skincare products before full use)

•        Products purchased during a sale, promotion, or with a discount code

•        Gift cards or store credit

•        Orders where delivery was refused or unclaimed

•        Orders returned without prior authorisation from Velari Co.

2. WHAT WE WILL ADDRESS — LEGALLY REQUIRED REMEDIES

Velari Co. complies with all applicable U.S. consumer protection laws. We will provide a remedy ONLY in the following limited circumstances:

2a. Defective or Damaged Products

If your product arrives physically damaged (e.g., shattered, cracked, or structurally compromised during shipping) or is genuinely defective (e.g., manufacturing fault), you may be eligible for a replacement or store credit. To qualify:

•        You must contact us at team@velarico.com within 48 hours of delivery confirmation

•        You must provide your order number, a written description of the issue, and clear photographic or video evidence showing the damage or defect

•        The product must not have been used, altered, or tampered with

•        We reserve the right to request the item be returned before issuing any remedy

We do not consider minor cosmetic packaging imperfections (small dents, label scuffs) that do not affect product integrity to constitute damage.

2b. Wrong Item Received

If you receive an item materially different from what you ordered, contact us at team@velarico.com within 48 hours of delivery with your order number and photographic proof. We will arrange a replacement of the correct item or issue store credit at our discretion.

2c. Non-Delivery

If your order is confirmed by the carrier as lost in transit (not simply delayed), contact us within 21 days of your expected delivery date. We will investigate with the carrier. Resolution may take 7–14 business days. We are not responsible for packages marked as delivered by the carrier.

3. HOW TO SUBMIT A CLAIM

All claims must be submitted by email to team@velarico.com. Your email must include:

•        Your full name as it appears on the order

•        Your order number (begins with #)

•        The email address used at checkout

•        A clear description of the issue

•        Photographic or video evidence (required for damage, defect, and wrong item claims)

We will respond within 3–5 business days. Incomplete claims will not be processed. Do not ship any items back to us without receiving prior written authorisation. Unauthorised returns will be refused and returned at the sender’s expense.

4. REFUNDS — IF APPROVED

In the rare event a refund is approved by Velari Co. in writing:

•        Refunds will be issued to the original payment method only

•        Processing may take 5–10 business days from approval, plus additional time for your bank or card issuer to post the credit

•        We do not issue cash refunds, refunds to alternate payment methods, or refunds to third parties

•        Partial refunds may be issued at our sole discretion where only part of an order is affected

•        Approved refunds will be confirmed in writing via email

If more than 15 business days have passed since you received written confirmation of an approved refund and no credit has appeared, contact us at team@velarico.com.

5. EXCHANGES

We do not offer direct exchanges. If a return is authorised under Section 2, you may use any resulting store credit to place a new order at your convenience.

6. PERSONAL CARE PRODUCTS — HYGIENE POLICY

All Velari Co. products are classified as personal care and beauty products. Under U.S. consumer protection standards and general hygiene principles, once these products are opened or the factory seal is broken, they cannot be resold and are therefore strictly non-returnable under any circumstance other than those outlined in Section 2. This policy is non-negotiable.

7. CHARGEBACK & DISPUTE POLICY

We take chargeback fraud seriously. If you initiate a payment dispute or chargeback with your bank or card issuer without first contacting Velari Co. and allowing us a reasonable opportunity to resolve the issue, we reserve the right to:

•        Provide your bank or card issuer with all order evidence, including confirmation emails, delivery tracking, IP records, and communication logs

•        Permanently ban your account and associated email address, shipping address, and payment method from placing future orders on www.velarico.com

•        Refer the matter to a collections or fraud recovery service where applicable

Filing a chargeback for a transaction that is consistent with this policy—including change-of-mind, duplicate orders, or dissatisfaction with product preferences—may constitute friendly fraud and will be contested in full. We maintain detailed records of all transactions and shipping confirmations.

8. FRAUDULENT CLAIMS

Any customer found to have submitted a fraudulent, fabricated, or materially misleading claim (including but not limited to falsified damage photos, false non-delivery claims, or misrepresentation of product condition) will be permanently banned and may be reported to relevant authorities. Velari Co. reserves all legal rights in such cases.

9. DISCLAIMER — SKINCARE & INDIVIDUAL RESULTS

Skincare results vary by individual. Velari Co. makes no guarantee of specific outcomes from the use of its products. Dissatisfaction with personal results does not constitute grounds for a refund or return under this policy. Customers with known skin sensitivities or allergies are solely responsible for reviewing product ingredient lists before purchasing.

10. POLICY UPDATES

Velari Co. reserves the right to update or modify this policy at any time without prior notice. The policy in effect at the time of your purchase governs your order. The current version is always available at www.velarico.com. Continued use of our website following any changes constitutes acceptance of the revised policy.

CONTACT US

For any questions about this policy or to submit an eligible claim, please contact us at:

Velari Co.  |  team@velarico.com  |  www.velarico.com

© 2026 Velari Co. All rights reserved. This policy does not affect any statutory rights you may have under applicable law.